What to Expect

What to expect before treatment.

A licensed clinician reviews your intake before any prescription treatment is issued or shipped.

Melbi is designed to help you understand the process, what information may be reviewed, and why treatment is only provided when medically appropriate.

How the process works

  1. Choose your wellness goal

    Select the area you're interested in, such as weight management, energy support, metabolic support, antioxidant support, vitality, recovery, or skin care support.

  2. Complete a secure online intake

    You'll answer questions about your health history, medications, allergies, goals, and other information needed for clinical review.

  3. A licensed clinician reviews your information

    A clinician will determine whether treatment may be appropriate. They may request more information, recommend a different option, or determine that treatment is not appropriate.

  4. If prescribed, your treatment is fulfilled by a licensed U.S. pharmacy

    Prescription treatments are only issued when medically appropriate. If prescribed, your treatment is sent to a licensed U.S. pharmacy for fulfillment.

  5. Your treatment ships directly to you

    Shipping timing and product availability may vary based on clinician review, pharmacy processing, state laws, product availability, and your location.

Important eligibility notes

Not every patient will qualify. Eligibility may vary based on your health history, current medications, medication allergies, pregnancy or breastfeeding status, age requirements, state laws, product availability, and treatment-specific requirements.

There is no automatic approval. Prescription treatments are only issued after licensed clinician review when medically appropriate.

Not for emergencies. Melbi is not emergency care and does not replace primary care. For emergencies, please call 911 or visit your nearest emergency department.

Have questions before you start?

Review the FAQ or begin the online intake to see what treatment options may be available to you.

Read the FAQ
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Not for emergencies

Melbi is not an emergency service. If you are experiencing a medical emergency, call 911 or go to your nearest emergency department immediately.

Important disclosures

Informational use only. melbiwellness.com is informational and does not provide medical advice. Visiting this site does not create a clinician-patient relationship. Statements have not been evaluated by the U.S. Food and Drug Administration and are not intended to diagnose, treat, cure, or prevent any disease.

Compounded medications. Compounded medications, if prescribed, are not FDA-approved. The FDA does not review compounded medications for safety, effectiveness, or quality before they are marketed. Compounded medications are prepared by a state-licensed compounding pharmacy specifically for the individual patient. Compounded medications are not the same as, are not equivalent to, and are not interchangeable with FDA-approved brand-name medications.

Clinician review required. Treatment is only available when clinically appropriate after an online health intake and review by a licensed healthcare provider. Approval is never guaranteed. Not all patients qualify. A provider may approve, deny, request more information, or require a brief live visit. Refills require continued clinical appropriateness review.

Pharmacy fulfillment. If prescribed, medication is dispensed by a state-licensed pharmacy and shipped directly to the patient. Melbi does not dispense or manufacture medication.

Forward-looking statements. Statements on this site about future services, pricing, programs, and expansion are forward-looking and subject to change based on regulatory approvals, pharmacy availability, clinical appropriateness, and applicable law. Use of this site does not guarantee that any service or treatment will be offered.

Subscription and cancellation. Future Melbi programs are anticipated to be offered as auto-renewing subscription services. Subscription terms, billing intervals, refund policies, and cancellation procedures will be disclosed at checkout when services. Subscriptions may be canceled at any time, subject to the terms disclosed at checkout.

Jurisdictional Notice. Services are available only in jurisdictions where affiliated medical providers are licensed to practice and where pharmacy partners are authorized to dispense medications. Availability may vary by state and is subject to applicable laws, regulations, and licensure requirements. Melbi Wellness serves patients in all 50 U.S. states and the District of Columbia through affiliated licensed medical providers and authorized pharmacy partners. The jurisdictions we serve are in accordance with LegitScript Healthcare Certification Standards 5 and 8.

Individual results. Individual results vary and are not guaranteed. Wellness outcomes depend on a wide range of factors. Product packaging shown on this site is for illustration only and actual product packaging may appear differently than shown.

Partner Pharmacy Information

VialsRX: 6220 Westpark Dr, Houston, TX 77057 · Phone: (713) 497-5590 · vials.ai

Services are available in all 50 US states through affiliated medical providers and pharmacy partners operating in accordance with applicable state licensure requirements.

Please note that certain medications, formulations, or fulfillment options may vary depending on state-specific pharmacy regulations and dispensing restrictions.

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